While your wedding day is typically more important than the date, each year we do have an outstanding amount of requests for certain popular wedding dates/months that are currently being entertained by another couple. Once your wedding date has been accepted we respectfully ask that each couple responds within 7 days after our initial point of contact so we can begin our proposal process. If we have not heard back, we automatically re-open that date and roll our availability over to the next couple. Our most popular months are November, February, March and April. ​ Please note, your wedding date may still be open, simply inquire to verify. In the event that your date is not available, we can add you to our waitlist, or will certainly recommend other florists for you to reach out to. We have many amazing florist we have worked with or admire and know their design standards and are happy to refer them!

No two floral events are ever the same, we repel cookie cutter events. Pricing factors are based on location and time of the year, your floral preference/floral season, guest count/requested arrangements. Production and labor based on the scope of your desired design. Each proposal and quote has been customized to each client based on your specific floral needs and requests. We fully understand no two weddings/events are a like. Which makes it harder to have a standard set-in-stone pricing structure. However, West & Rocks quotes do include our inclusive services: A personalized design deck full of inspo and visuals A customized quote which includes; Our creation time Pre-production labor (processing all your flowers) Design logistics Onsite labor Preparatory work Pre-production designs Administrative time Other expenses; including, but not limited to: Delivery, set-up, transfers, decor repurposing fees, breakdown and retrieval on event day.

Your custom proposal will be valid for 3 weeks from the day you receive it. Due to a high demand for our wedding services we place a courtesy hold on the date you have inquired for. We understand you may have just started shopping for florist and may not be ready to book at this time. For this reason, we respectfully ask for your feedback so we can release the hold on your event date for the next couple who has been waitlisted. Additionally, just like fruit at the market, floral pricing may change with current demand and circumstances from our suppliers and flower farms. Unfortunately, the flower market fluctuates throughout various seasons. We can not guarantee that flower pricing from when you were quoted will be the same a month from now. We don't like to surprise our clients with additional fees due to unexpected surges, so to combat that we have a time limit on our proposals in the case that a new estimate need to be created.

Every florist has their own unique design style. Chances are if you found us, you like our style and work. Our wholesalers do require us to place a minimum order of flowers, so our Floral minimums allow us to have a healthy budget to support our design. Our minimums includes floral design, flowers, travel and labor costs for pre-production, design, set-up and cleanup. Set pricing would only work if we were to create the same designs over and over again, or having a set catalog of designs for you to choose from. This isn't the case for our brand as we like to create custom designs that bring our client's vision to life. Each design requires a different set of needs hence our pricing model needs to be able to accommodate this. Specialty blooms have a higher cost than foliage so our minimum needs to be able to support that.

Yes! We have roots on the other side of the country, in California, and happily travel within the States as well as internationally. Travel fees do apply. Inquire today to check your destination date.

It's our goal to work within your chosen color palette, style and theme, rather than specific flowers. If you have a specific floral requirement, we will do our very best to source it. Mother nature is unpredictable, and from time to time we are unable to supply the flowers we have quoted you or you have requested. In this instance, you will be notified, and a suitable flower will be substituted. We ask you to trust our knowledge and experience when making these substitutions, though you always have the final approval. All substitutions and changes are only done as a last resort, and only when the reasons for doing so are reasonable and genuine. For example, if a certain bloom is unavailable or the flowers are below par and not in a condition to grace a wedding function, they are changed from West and Rock Designs side at no additional cost to you. Any substitutes will be on par with your original order. Meaning we will not sub out garden roses for baby's breath. We strive to provide the highest quality in floral choices for your wedding.

At this time, our floral studio space is shared with another artist, who works full time in the movie industry. Our studio is filled with proprietary props, information and production items that have been contracted under Non-Disclosure Agreements. For this reason, we are not allowed to have any other foot traffic in our space. In due time, we look forward to what the future holds for West & Rock. However, we are happy to meet you locally, along with a design planning of your venue. Thank you for understanding.

Yes! While weddings do have a lot of moving parts, and logistics we still love working with clients from all ranges of life. We recommend our exclusive A La Carte menu and suggest ordering personal flowers.

There is a lot of variability when it comes to wedding flower prices. Some flowers/foliage cost most during various seasons, or when they're in a higher demand. The flower markets also increase their prices around major "flower holidays", when demand is at it's peak (i.e.: Mother's Day, Valentines, Thanksgiving, Christmas, and Easter). So be thoughtful of those peak months. Most of our couples can spend between $8,000 – $17,000+ on their wedding flowers. However, we suggest 10-15% of your total wedding budget, but if you want florals to be a significant component of the experience for the day, we would recommend allocating closer to 25-30% of your total budget to flowers. You can learn more about flower budgets here:

We encourage you and your guests to take your flowers home so you can enjoy their magic for a little longer, just as long as any vases, candles, glassware and styling items hired from us are left behind. If there are any larger installation, we will retrieve those and disassemble the installations back at our studio. Any flowers left at pack-down have to be disposed of as every venue requires the space to be cleared - if you do not want them, they will be donated or go into greens waste.

Unfortunately, we can’t always accommodate last-minute changes - though we will always do our best! Trust that your initial decisions for your event day design are going to be beautiful. Big last-minute changes can result in additional fees that we don't want to charge you and know you don’t want to pay, so let's work together to establish a floral design you love and are confident in a few months before the big day!

We have worked at multiple Southwest Florida venues over the years so it may not be necessary. However if we believe there is reason for a venue design meeting/visit ie: private location or logistically challenging, then we will visit the site with you.

Yes, and most venues require this from all of your vendors. We carry and hold General Liability and are a Limited Liability Company following all Florida State regulations. Please reach out to us immediately if your venue requests our COI, we'd be happy to contact them on your behalf. Please reach out to us to to inform us when your venue requests our documentation.

We’re always so humbled to hear that you love our unique style and designs. We wish we could say yes to everyone who requests our services for styled shoots, and do hope you understand when we have to say no. We try to limit these engagements to calendar periods which are typically less busy for us. Our rental collection is of course available to rent for styled shoots, waiving our minimum order threshold. Please feel free to request more information, or check out our partnerships to see if that might be a good fit for you.

Your booking is confirmed in our calendar once a non-refundable retainer has been paid, which will be applied to your final balance. Further payment will be split into milestone payments with your final payment due 25 days prior to your event date. Due to the nature of the floral industry and order timelines we must fulfill we ask final payment is due 25 days before your event date. At this time, we do not accept tentative bookings. Due to the nature of the industry, we are unable to hold dates after your proposal review period. We can provide you with our current availability, which is only accurate at the time given. After the pre-wedding chat, a balance invoice will be sent for payment. A payment plan can be set up at your request. Payment is viewable by an electronic invoice and payments accepted from all major credit cards.

GENERAL PROVISIONS THIS WEBSITE IS OWNED AND OPERATED BY WEST AND ROCK DESIGNS, A FLORIDA COMPANY. OUR PRINCIPAL PLACE OF BUSINESS IS LOCATED IN FORT MYERS, FLORIDA. YOU MUST BE AT LEAST SIXTEEN YEARS OF AGE TO USE OUR WEBSITE. USE OF THIS WEBSITE IS AT YOUR OWN RISK. WE HOST OUR SITE ON A REPUTABLE PLATFORM AND TAKE REASONABLE EFFORTS TO MAINTAIN AND HOST THE SITE. HOWEVER, WE MAKE NO EXPLICIT REPRESENTATIONS OR WARRANTIES AS TO THE SAFETY OR YOUR INDIVIDUAL USE OF THE WEBSITE. THE TERMS AND CONDITIONS CONTAINED ON THIS PAGE IS SUBJECT TO CHANGE AT ANY TIME. INTELLECTUAL PROPERTY NOTICE ALL IMAGES, TEXT, DESIGNS, GRAPHICS, TRADEMARKS AND SERVICE MARKS ARE OWNED BY AND PROPERTY OF WEST AND ROCK DESIGNS OR THEIR CONTRIBUTING PHOTOGRAPHER, OR THE PROPERLY ATTRIBUTED PARTY. IT IS A VIOLATION OF FEDERAL LAW TO USE ANY OF OUR INTELLECTUAL PROPERTY IN WHOLE OR IN PART, AND MODIFICATION OF ANY MATERIALS CONTAINED ON THIS SITE IS ILLEGAL AND MAY BE PROSECUTED TO THE FULLEST EXTENT PERMISSIBLE SHOULD WE CHOOSE TO DO SO, INCLUDING ASKING FOR FINANCIAL PENALTIES (DAMAGES) AND/OR AN INJUNCTION FORCING YOU TO STOP USING OUR INTELLECTUAL PROPERTY IMMEDIATELY. YOU MAY USE OUR INTELLECTUAL PROPERTY WITH CLEAR AND OBVIOUS CREDIT BACK TO OUR SITE, AS WELL LINKS BACK TO THE PAGE WHERE THE MATERIALS, DESIGNS, IMAGES, TEXT, QUOTE OR POST IS LOCATED WHEN IT IS APPROPRIATE TO DO SO. HOWEVER, YOU MAY NEVER CLAIM ANY OF OUR INTELLECTUAL PROPERTY AS YOUR OWN OR YOUR UNIQUE CREATION, EVEN WITH ATTRIBUTION. YOUR COMMUNICATIONS ANY COMMUNICATIONS MADE THROUGH OUR ‘CONTACT,’ BLOG, BLOG COMMENTS, NEWSLETTER SIGN UP OR OTHER RELATED PAGES, OR DIRECTLY TO OUR PHONES OR MAILING OR EMAIL ADDRESSES IS NOT HELD PRIVILEGED OR CONFIDENTIAL AND IS SUBJECT TO VIEWING AND DISTRIBUTION BY THIRD PARTIES. WE OWN ANY AND ALL COMMUNICATIONS DISPLAYED ON OUR WEBSITE, SERVERS, COMMENTS, EMAILS OR OTHER MEDIA AS ALLOWED BY UNITED STATES LAW, AND WILL NOT GIVE CREDIT OR PAY ROYALTIES FOR UNSOLICITED USER-GENERATED CONTENT SUCH AS BLOG COMMENTS OR EMAILS. FOR MORE INFORMATION ON WHEN AND HOW WE STORE AND USE YOUR COMMUNICATIONS OR ANY DATA PROVIDED BY YOU IN THOSE COMMUNICATIONS, PLEASE REFER TO OUR PRIVACY POLICY ON THIS PAGE. WE MAINTAIN A RIGHT TO REPUBLISH ANY SUBMISSION IN WHOLE OR IN PART AS REASONABLY NECESSARY IN THE COURSE OF OUR BUSINESS. YOU AGREE NOT TO SUBMIT ANY CONTENT OR COMMUNICATIONS THAT COULD BE ILLEGAL OR SERVE AN UNLAWFUL PURPOSE, INCLUDING, BUT NOT LIMITED TO COMMUNICATIONS THAT ARE POTENTIALLY LIBELOUS OR MALICIOUSLY FALSE, OBSCENE, ABUSIVE, NEGLIGENT OR OTHERWISE HARMFUL OR INAPPROPRIATE. DISCLAIMERS OUR WEBSITE AND RELATED MATERIALS ARE PROVIDED FOR EDUCATIONAL AND INFORMATIONAL USE ONLY. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS OUR WEBSITE AND COMPANY FOR ANY DIRECT OR INDIRECT LOSS OR CONDUCT INCURRED AS A RESULT OF YOUR USE OF OUR WEBSITE AND ANY RELATED COMMUNICATIONS, INCLUDING AS A RESULT OF ANY CONSEQUENCES INCURRED FROM TECHNOLOGICAL FAILURES SUCH AS A PAYMENT PROCESSOR ERROR(S) OR SYSTEM FAILURE(S). WHILE WE MAY REFERENCE CERTAIN RESULTS, OUTCOMES OR SITUATIONS ON THIS WEBSITE, YOU UNDERSTAND AND ACKNOWLEDGE THAT WE MAKE NO GUARANTEE AS TO THE ACCURACY OF THIRD PARTY STATEMENTS CONTAINED HEREIN OR THE LIKELIHOOD OF SUCCESS FOR YOU AS A RESULT OF THESE STATEMENTS OR ANY OTHER STATEMENTS ANYWHERE ON THIS WEBSITE. IF YOU HAVE MEDICAL, LEGAL OR FINANCIAL QUESTIONS, YOU SHOULD CONSULT A MEDICAL PROFESSIONAL, LAWYER OR CPA AND/OR CFP RESPECTIVELY. WE EXPRESSLY DISCLAIM ANY AND ALL RESPONSIBILITY FOR ANY ACTIONS OR OMISSIONS YOU CHOOSE TO MAKE AS A RESULT OF USING THIS WEBSITE, RELATED MATERIALS, PRODUCTS, COURSES OR THE MATERIALS CONTAINED HEREIN. THIS WEBSITE IS UPDATED ON A REGULAR BASIS AND WHILE WE TRY TO MAKE ACCURATE STATEMENTS IN A TIMELY AND EFFECTIVE MANNER, WE CANNOT GUARANTEE THAT ALL MATERIALS AND RELATED MEDIA CONTAINED HEREIN ARE ENTIRELY ACCURATE, COMPLETE OR UP TO DATE. YOU EXPRESSLY ACKNOWLEDGE AND UNDERSTAND THAT ANY INFORMATION OR KNOWLEDGE YOU GAIN AS A RESULT OF USING THIS WEBSITE IS USED AT YOUR OWN RISK. IF YOU SHOULD SEE ANY ERRORS OR OMISSIONS AND WOULD LIKE TO LET US KNOW, PLEASE EMAIL US AT WESTANDROCK@GMAIL.COM AFFILIATES THIS SITE MAY USE AFFILIATE LINKS TO SELL CERTAIN PRODUCTS OR SERVICES. WE DISCLAIM ANY AND ALL LIABILITY AS A RESULT OF YOUR PURCHASE THROUGH ONE OF THESE LINKS. WE WILL USE REASONABLE EFFORTS TO NOTIFY YOU WHEN AND WHERE WE HAVE PLACED AFFILIATE LINKS IN ADDITION TO THIS DISCLAIMER LOCATED IN THESE TERMS & CONDITIONS. YOU ACCEPT EXPRESS LIABILITY FOR ANY AND ALL CONSEQUENCES OR BENEFITS OF CLICKING THE AFFILIATE LINKS CONTAINED ON THIS WEBSITE OR RELATED COMMUNICATIONS. REFUNDS + PAYMENT COLLECTION WE TAKE YOUR INVESTMENT SERIOUSLY, AND WE’D APPRECIATE IF YOU TOOK OUR INVESTMENT OF TIME AND RESOURCES INTO YOUR SUCCESS SERIOUSLY TOO. DUE TO THE NATURE OF THE FLORAL BUSINESS, SERVICES AND/OR PRODUCTS PROVIDED, REFUNDS WILL NOT BE GIVEN UNLESS OTHERWISE SPECIFIED IN WRITING. SEVERABILITY IF ANY PART OF THESE TERMS AND CONDITIONS OR OUR PRIVACY POLICY IS DEEMED UNLAWFUL AND/OR UNENFORCEABLE, ALL OTHER PROVISIONS CONTAINED HEREIN WILL REMAIN IN FULL FORCE AND EFFECT. LAW AND JURISDICTION THESE TERMS, CONDITIONS AND PRIVACY POLICY ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH UNITED STATES LAW. ANY DISPUTE ARISING OUT OF OR RELATED TO THE INFORMATION CONTAINED HEREIN IS SUBJECT TO ADJUDICATION IN THE STATE OF FLORIDA, THE UNITED STATES OF AMERICA. CONSENT BY USING OUR WEBSITE, YOU HEREBY CONSENT TO OUR TERMS AND CONDITIONS OF USE. IF YOU REQUIRE ANY MORE INFORMATION OR HAVE ANY QUESTIONS ABOUT OUR TERMS AND CONDITIONS OF WEBSITE USE, OR OUR PRIVACY POLICY, PLEASE FEEL FREE TO CONTACT US BY EMAIL AT WESTANDROCK@GMAIL.COM PRIVACY POLICY WE AT WEST AND ROCK DESIGNS RESPECT YOUR PRIVACY. THIS PRIVACY POLICY IS DESIGNED TO EXPLAIN HOW WE COLLECT, USE, SHARE, AND PROTECT THE PERSONAL INFORMATION YOU PROVIDE TO US WHEN YOU ACCESS OUR WEBSITE, PURCHASE OUR GOODS OR SERVICES, OR ENGAGE WITH US ON SOCIAL MEDIA, AS WELL AS YOUR OWN RIGHTS TO THE INFORMATION WE COLLECT. PLEASE READ THIS PRIVACY POLICY CAREFULLY. WE WILL ALERT YOU TO ANY CHANGES TO THIS POLICY BY CHANGING THE “LAST UPDATED” DATE AT THE TOP OF THIS POLICY. ANY CHANGES BECOME EFFECTIVE IMMEDIATELY UPON PUBLICATION ON OUR WEBSITE, AND YOU WAIVE SPECIFIC NOTICE OF ANY CHANGES TO THE POLICY BY CONTINUING TO USE AND ACCESS OUR SITE(S). WE ENCOURAGE YOU TO REVIEW THIS PRIVACY POLICY PERIODICALLY, WHEN YOU USE OUR WEBSITE FOR ANY PURPOSE OR ENGAGE WITH US ON SOCIAL MEDIA. YOU ARE DEEMED TO HAVE ACCEPTED ANY CHANGES TO ANY REVISED PRIVACY POLICY BY YOUR CONTINUED USE OF OUR WEBSITE AFTER THE REVISED PRIVACY POLICY IS POSTED. INFORMATION THAT WE COLLECT WE COLLECT A VARIETY OF INFORMATION FROM YOU WHEN YOU VISIT OUR WEBSITE, MAKE PURCHASES, OR INTERACT WITH US ON SOCIAL MEDIA. BY ACCEPTING THIS PRIVACY POLICY, YOU ARE SPECIFICALLY CONSENTING TO OUR COLLECTION OF THE DATA DESCRIBED BELOW, TO OUR USE OF THE DATA, TO THE PROCESSING OF THIS DATA, AND TO OUR SHARING OF THE DATA WITH THIRD PARTY PROCESSORS AS NEEDED FOR OUR LEGITIMATE BUSINESS INTERESTS. THE INFORMATION WE COLLECT MAY INCLUDE: PERSONAL DATA: PERSONAL DATA IS INFORMATION THAT CAN BE USED TO IDENTIFY YOU SPECIFICALLY, INCLUDING YOUR NAME, SHIPPING ADDRESS, EMAIL ADDRESS, TELEPHONE NUMBER OR DEMOGRAPHIC INFORMATION LIKE YOUR AGE, GENDER, OR HOMETOWN. YOU CONSENT TO GIVING US THIS INFORMATION BY PROVIDING IT TO US VOLUNTARILY ON OUR WEBSITE OR ANY MOBILE APPLICATION. YOU PROVIDE SOME OF THIS INFORMATION WHEN YOU REGISTER WITH OR MAKE PURCHASES FROM OUR WEBSITE. YOU MAY ALSO PROVIDE THIS INFORMATION BY PARTICIPATING IN VARIOUS ACTIVITIES ASSOCIATED WITH OUR SITE, INCLUDING RESPONDING TO BLOGS, CONTACTING US WITH QUESTIONS, OR PARTICIPATING IN GROUP TRAINING. YOUR DECISION TO DISCLOSE THIS DATA IS ENTIRELY VOLUNTARY. YOU ARE UNDER NO OBLIGATION TO PROVIDE THIS INFORMATION, BUT YOUR REFUSAL MAY PREVENT YOU FROM ACCESSING CERTAIN BENEFITS FROM OUR WEBSITE OR FROM MAKING PURCHASES. DERIVATIVE DATA: DERIVATIVE DATA IS INFORMATION THAT OUR SERVERS AUTOMATICALLY COLLECT ABOUT YOU WHEN YOU ACCESS OUR WEBSITE, SUCH AS YOUR IP ADDRESS, BROWSER TYPE, THE DATES AND TIMES THAT YOU ACCESS OUR WEBSITE, AND THE SPECIFIC PAGES YOU VIEW. IF YOU ARE USING A MOBILE APPLICATION, OUR SERVERS MAY COLLECT INFORMATION ABOUT YOUR DEVICE NAME AND TYPE, YOUR PHONE NUMBER, YOUR COUNTRY OF ORIGIN, AND OTHER INTERACTIONS WITH OUR APPLICATION. FINANCIAL DATA: FINANCIAL DATA IS DATA THAT IS RELATED TO YOUR PAYMENT METHOD, SUCH AS CREDIT CARD OR BANK TRANSFER DETAILS. WE COLLECT FINANCIAL DATA IN ORDER TO ALLOW YOU TO PURCHASE, ORDER, RETURN OR EXCHANGE PRODUCTS OR SERVICES FROM OUR WEBSITE AND ANY RELATED MOBILE APPS. WE STORE LIMITED FINANCIAL DATA. SOCIAL NETWORKING DATA: WE MAY ACCESS PERSONAL INFORMATION FROM SOCIAL NETWORKING SITES AND APPS, INCLUDING FACEBOOK, INSTAGRAM, LINKEDIN, TWITTER, SNAPCHAT OR OTHER SOCIAL NETWORKING SITES OR APPS NOT NAMED SPECIFICALLY HERE, WHICH MAY INCLUDE YOUR NAME, YOUR SOCIAL NETWORK USERNAME, LOCATION, EMAIL ADDRESS, AGE, GENDER, PROFILE PICTURE AND ANY OTHER PUBLIC INFORMATION. IF YOU DO NOT WANT US TO ACCESS THIS INFORMATION, PLEASE GO TO THE SPECIFIC SOCIAL NETWORKING SITE AND CHANGE YOUR PRIVACY SETTINGS. MOBILE DEVICE DATA: IF YOU USE OUR WEBSITE VIA A MOBILE DEVICE OR APP, WE MAY COLLECT INFORMATION ABOUT YOUR MOBILE DEVICE, INCLUDING DEVICE ID, MODEL AND MANUFACTURER, AND LOCATION INFORMATION. OTHER DATA: ON OCCASION, YOU MAY GIVE US ADDITIONAL DATA IN ORDER TO ENTER INTO A CONTEST OR GIVEAWAY OR TO PARTICIPATE IN A SURVEY. YOU WILL BE PROMPTED FOR THIS INFORMATION AND IT WILL BE CLEAR THAT YOU ARE OFFERING THIS KIND OF INFORMATION IN EXCHANGE FOR AN ENTRY INTO SUCH A CONTEST OR GIVEAWAY. HOW WE USE YOUR INFORMATION YOUR INFORMATION ALLOWS US TO OFFER YOU CERTAIN PRODUCTS AND SERVICES, INCLUDING THE USE OF OUR WEBSITE, TO FULFILL OUR OBLIGATIONS TO YOU, TO CUSTOMIZE YOUR INTERACTION WITH OUR COMPANY AND OUR WEBSITE, AND TO ALLOW US TO SUGGEST OTHER PRODUCTS AND SERVICES WE THINK MIGHT INTEREST YOU. WE GENERALLY STORE YOUR DATA AND TRANSMIT IT TO A THIRD PARTY FOR PROCESSING. HOWEVER, TO THE EXTENT WE PROCESS YOUR DATA, WE DO SO TO SERVE OUR LEGITIMATE BUSINESS INTERESTS (SUCH AS PROVIDING YOU WITH THE OPPORTUNITY TO PURCHASE OUR GOODS OR SERVICES AND INTERACT WITH OUR WEBSITE OR MOBILE APP). SPECIFICALLY, WE MAY USE THE INFORMATION AND DATA DESCRIBED ABOVE TO: CREATE AND ADMINISTER YOUR ACCOUNT; AND DELIVER ANY PRODUCTS OR SERVICES PURCHASED BY YOU TO YOU; AND CORRESPOND WITH YOU PROCESS PAYMENTS OR REFUNDS CONTACT YOU ABOUT NEW OFFERINGS THAT WE THINK YOU WILL BE INTERESTED IN INTERACT WITH YOU VIA SOCIAL MEDIA SEND YOU A NEWSLETTER OR OTHER UPDATES ABOUT OUR COMPANY OR WEBSITE DELIVER TARGETED ADVERTISING REQUEST FEEDBACK FROM YOU NOTIFY YOU OF UPDATES TO OUR PRODUCT AND SERVICE OFFERINGS RESOLVE DISPUTES AND TROUBLESHOOT ANY PROBLEMS ADMINISTER CONTESTS OR GIVEAWAYS GENERATE A PROFILE THAT IS PERSONALIZED TO YOU, SO THAT FUTURE INTERACTIONS WITH OUR WEBSITE WILL BE MORE PERSONAL; AND COMPILE ANONYMOUS STATISTICAL DATA FOR OUR OWN USE OR FOR A THIRD PARTY’S USE; AND ASSIST LAW ENFORCEMENT AS NECESSARY; AND PREVENT FRAUDULENT ACTIVITY ON OUR WEBSITE OR MOBILE APP; AND ANALYZE TRENDS TO IMPROVE OUR WEBSITE AND OFFERINGS. WHY WE DISCLOSE YOUR INFORMATION WE MAY SHARE YOUR INFORMATION WITH THIRD PARTIES IN CERTAIN SITUATIONS. IN PARTICULAR, WE MAY SHARE YOUR DATA WITH THIRD PARTY PROCESSORS AS NEEDED TO SERVE OUR LEGITIMATE BUSINESS INTERESTS, WHICH INCLUDE ADMINISTRATION OF OUR WEBSITE, ADMINISTRATION OF YOUR ACCOUNT, ENTERING INTO CONTRACTS WITH YOU, COMMUNICATING WITH YOU, TAKING ORDERS FOR GOODS OR SERVICES, DELIVERING OUR GOODS AND SERVICES, IDENTIFYING TRENDS, PROTECTING THE SECURITY OF OUR COMPANY AND WEBSITE, AND MARKETING ADDITIONAL GOODS AND SERVICES TO YOU. THE LEGAL BASIS FOR OUR DISCLOSURE OF YOUR DATA IS BOTH YOUR CONSENT TO THIS PRIVACY POLICY AND OUR OWN RIGHT TO PROTECT AND PROMOTE OUR LEGITIMATE BUSINESS INTERESTS. THE FOLLOWING ARE SPECIFIC REASONS WHY WE MAY SHARE YOUR INFORMATION. THIRD PARTY PROCESSING: WE MAY DISCLOSE YOUR INFORMATION TO THIRD PARTIES WHO ASSIST US WITH VARIOUS TASKS, INCLUDING PAYMENT PROCESSING, HOSTING SERVICES, EMAIL DELIVERY AND CUSTOMER SERVICE. FOR MORE INFORMATION, SEE THE “THIRD PARTY PROCESSING” SECTION BELOW. BY LAW: WE MAY SHARE YOUR DATA AS REQUIRED BY LAW OR TO RESPOND TO LEGAL PROCESS, INCLUDING A SUBPOENA, OR AS NECESSARY TO PROTECT THE RIGHTS, PROPERTY, AND SAFETY OF OTHERS. THIS INCLUDES SHARING INFORMATION WITH OTHER PARTIES TO PREVENT OR ADDRESS FRAUD AND TO AVOID CREDIT RISKS. TO PROTECT OUR COMPANY: WE MAY USE YOUR INFORMATION TO PROTECT OUR COMPANY, INCLUDING TO INVESTIGATE AND REMEDY ANY VIOLATIONS OF OUR RIGHTS OR POLICIES. WE MAY ALSO DISCLOSE YOUR INFORMATION AS REASONABLY NECESSARY TO ACQUIRE AND MAINTAIN INSURANCE COVERAGE, MANAGE RISKS, OBTAIN FINANCIAL OR LEGAL ADVICE, OR TO EXERCISE OR DEFEND AGAINST LEGAL CLAIMS. OTHER THIRD PARTIES: WE MAY SHARE INFORMATION WITH ADVERTISERS, OUR INVESTORS, OR OTHER THIRD PARTIES FOR THE PURPOSE OF CONDUCTING GENERAL BUSINESS ANALYSIS. IF WE DO SO, WE WILL MAKE REASONABLE EFFORTS TO INFORM YOU IF REQUIRED BY LAW. SALE OR BANKRUPTCY: IN THE EVENT THAT OUR COMPANY IS SOLD, GOES OUT OF BUSINESS OR ENTERS BANKRUPTCY, YOUR INFORMATION MAY BE AN ASSET THAT IS TRANSFERRED TO A THIRD PARTY SUCCESSOR. SUCH A SUCCESSOR IS NOT BOUND BY OUR PRIVACY POLICY AND MAY HAVE ITS OWN. YOU WILL BE NOTIFIED IN THE EVENT OUR COMPANY IS SOLD, GOES OUT OF BUSINESS OR ENTERS BANKRUPTCY. INTERACTION WITH OTHERS: IF YOU INTERACT WITH OTHERS ON OUR WEBSITE OR MOBILE APP, SUCH AS PARTICIPATING IN A GROUP CHAT OR A GROUP ONLINE COURSE, OTHER USERS MAY HAVE ACCESS TO SOME OF YOUR DATA, INCLUDING YOUR NAME, PROFILE PICTURE, AND YOUR HISTORY OF INTERACTION WITH OUR WEBSITE, SUCH AS PRIOR COMMENTS OR POSTS. ONLINE POSTINGS: WHEN YOU POST ONLINE, YOUR POSTS MAY BE VIEWED BY OTHERS, AND WE MAY DISTRIBUTE YOUR COMMENTS OUTSIDE THE WEBSITE. EXTERNAL LINKS: OUR WEBSITE MAY INCLUDE HYPERLINKS TO OTHER WEBSITES NOT CONTROLLED BY US. WE SUGGEST YOU EXERCISE CAUTION WHEN CLICKING ON A HYPERLINK. ALTHOUGH WE USE REASONABLE CARE IN INCLUDING A HYPERLINK ON OUR OWN WEB PAGE, WE DO NOT REGULARLY MONITOR THE WEBSITES OF THESE THIRD PARTIES, ARE NOT RESPONSIBLE FOR ANY DAMAGE OR CONSEQUENCES YOU SUFFER BY USING THESE HYPERLINKS. WE ARE NOT BOUND BY THE PRIVACY POLICIES OF ANY THIRD PARTY WEBSITE THAT YOU ACCESS BY A HYPERLINK, NOR ARE THEY BOUND BY OURS. WE ENCOURAGE YOU TO READ THE POLICIES OF THOSE THIRD PARTY WEBSITES BEFORE INTERACTING WITH THEM OR MAKING PURCHASES. THEY MAY COLLECT DIFFERENT INFORMATION AND BY DIFFERENT METHODS THAN WE DO. OTHER PURPOSES: WE MAY DISCLOSE YOUR PERSONAL DATA AS NECESSARY TO COMPLY WITH ANY LEGAL OBLIGATION OR TO PROTECT YOUR INTERESTS, OR THE VITAL INTERESTS OF OTHERS OR OUR COMPANY. TRACKING TECHNOLOGIES COOKIES, LOG FILES AND WEB BEACONS: LIKE MANY OTHER WEB SITES, WE MAKE USE OF LOG FILES. THESE FILES MERELY LOG VISITORS TO THE SITE – USUALLY A STANDARD PROCEDURE FOR HOSTING COMPANIES AND A PART OF HOSTING SERVICES’ ANALYTICS. THE INFORMATION INSIDE THE LOG FILES INCLUDES INTERNET PROTOCOL (IP) ADDRESSES, BROWSER TYPE, INTERNET SERVICE PROVIDER (ISP), DATE/TIME STAMP, REFERRING/EXIT PAGES, AND POSSIBLY THE NUMBER OF CLICKS. THIS INFORMATION IS USED TO ANALYZE TRENDS, ADMINISTER THE SITE, TRACK USER’S MOVEMENT AROUND THE SITE, AND GATHER DEMOGRAPHIC INFORMATION. IP ADDRESSES AND OTHER SUCH INFORMATION ARE NOT LINKED TO ANY INFORMATION THAT IS PERSONALLY IDENTIFIABLE. WE ALSO USE COOKIES - SMALL TEXT FILES SENT TO US BY YOUR COMPUTER - AND WEB BEACONS TO STORE CERTAIN INFORMATION. WE MAY USE COOKIES TO AUTHENTICATE YOUR IDENTITY, TO DETERMINE IF YOU ARE LOGGED ONTO OUR WEBSITE, FOR PERSONALIZATION, FOR SECURITY, FOR TARGETED ADVERTISING, OR FOR ANALYSIS OF THE PERFORMANCE OF OUR WEBSITE AND SERVICES. FOR EXAMPLE, COOKIES ALLOW US TO RECOMMEND BLOG POSTS TO YOU BASED ON WHAT YOU HAVE READ ON OUR SITE IN THE PAST. WE USE COOKIES THAT ARE NOT SPECIFIC TO YOUR ACCOUNT BUT UNIQUE ENOUGH TO ALLOW US TO ANALYZE GENERAL TRENDS AND USE, AND TO CUSTOMIZE YOUR INTERACTION WITH OUR WEBSITE. MOST BROWSERS ARE SET TO ACCEPT COOKIES BY DEFAULT. IN ADDITION, WHEN YOU FIRST ENCOUNTER OUR WEBSITE, YOU WILL BE ASKED TO “CONSENT TO COOKIES.” IF YOU WISH TO DISABLE COOKIES, YOU MAY DO SO THROUGH YOUR INDIVIDUAL BROWSER OPTIONS. HOWEVER, THIS MAY AFFECT YOUR ABILITY TO USE OR MAKE PURCHASES FROM OUR WEBSITE. MORE DETAILED INFORMATION ABOUT COOKIE MANAGEMENT WITH SPECIFIC WEB BROWSERS CAN BE FOUND AT THE BROWSERS’ RESPECTIVE WEBSITES.WHAT ARE COOKIES? BY CONTINUING TO USE OUR WEBSITE AND NOT DISABLING COOKIES ON YOUR BROWSER, YOU ARE CONSENTING TO OUR USE OF COOKIES IN ACCORDANCE WITH THE TERMS OF THIS POLICY. IN ADDITION, WE MAY USE THIRD-PARTY SOFTWARE TO POST ADVERTISEMENTS ON OUR WEBSITE OR MOBILE APP TO OVERSEE MARKETING OR EMAIL CAMPAIGNS, OR MANAGE OTHER COMPANY INITIATIVES. THESE THIRD PARTY SOFTWARES MAY USE COOKIES OR SIMILAR TRACKING TECHNOLOGY. WE HAVE NO CONTROL OVER THESE THIRD PARTIES OR THEIR USE OF COOKIES. FOR MORE INFORMATION ON OPTING OUT OF INTEREST-BASED ADS, VISIT THE NETWORK ADVERTISING INITIATIVE OPT-OUT TOOL OR DIGITAL ADVERTISING ALLIANCE OPT-OUT TOOL. WEBSITE ANALYTICS WE MAY PARTNER WITH THIRD PARTY ANALYTIC COMPANIES, INCLUDING HONEYBOOK, SQUARESPACE ANALYTICS AND GOOGLE ANALYTICS. THE ANALYTIC COMPANIES MAY ALSO USE COOKIES OR OTHER TRACKING TECHNOLOGIES TO ANALYZE VISITORS’ USE OF OUR WEBSITE OR MOBILE APP TO DETERMINE THE POPULARITY OF THE CONTENT, AND BETTER UNDERSTAND ONLINE ACTIVITY. WE DO NOT TRANSFER PERSONAL INFORMATION TO THESE THIRD PARTY VENDORS. HOWEVER, IN ORDER TO ACCESS OUR WEBSITE, YOU MUST CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION BY THESE THIRD PARTY ANALYTIC COMPANIES. YOU SHOULD REVIEW THEIR PRIVACY POLICY AND CONTACT THEM DIRECTLY IF YOU HAVE QUESTIONS. IF YOU DO NOT WANT ANY INFORMATION TO BE COLLECTED AND USED BY TRACKING TECHNOLOGIES, VISIT THE NETWORK ADVERTISING INITIATIVE OPT-OUT TOOL OR DIGITAL ADVERTISING ALLIANCE OPT-OUT TOOL. PROCESSING YOUR INFORMATION FOR THE MOST PART, WE DO NOT PROCESS YOUR INFORMATION IN-HOUSE, BUT GIVE IT TO THIRD PARTY PROCESSORS FOR PROCESSING. FOR EXAMPLE, WHEN PAYPAL TAKES YOUR PAYMENT INFORMATION, THEY ARE A THIRD PARTY PROCESSOR. THEY PROCESS YOUR PAYMENT AND REMIT THE FUNDS TO US. SO IN MANY INSTANCES, IT WILL BE NECESSARY FOR US TO TRANSMIT YOUR INFORMATION TO A THIRD PARTY PROCESSOR, AS WE DO NOT HAVE THE CAPABILITY TO PERFORM THESE FUNCTIONS. MORE DETAIL ON THIRD PARTY PROCESSING IS DETAILED BELOW. HOWEVER, WE MAY, FROM TIME TO TIME, PROCESS YOUR DATA INTERNALLY. THE LEGAL BASIS FOR THIS PROCESSING IS BOTH YOUR CONSENT TO THE PROCESSING, AND OUR NEED TO CONDUCT OUR LEGITIMATE BUSINESS INTERESTS. OUR PURPOSES IN PROCESSING THIS INFORMATION, IF WE DO, IS TO ADMINISTER, MAINTAIN, AND IMPROVE OUR WEBSITE AND OFFERINGS, TO ENTER INTO CONTRACTS WITH YOU, TO FULFILL THE TERMS OF THOSE CONTRACTS, TO KEEP RECORDS OF OUR TRANSACTIONS AND INTERACTIONS, TO BE ABLE TO PROVIDE YOU WITH GOODS AND SERVICES, TO COMPLY WITH OUR LEGAL OBLIGATIONS, TO OBTAIN PROFESSIONAL ADVICE, AND TO PROTECT THE RIGHTS AND INTERESTS OF OUR COMPANY, OUR CUSTOMERS (INCLUDING YOU), AND ANY THIRD PARTIES. WE MAY PROCESS THE FOLLOWING DATA: DATA ASSOCIATED WITH YOUR ACCOUNT, SUCH AS YOUR NAME, ADDRESS, EMAIL ADDRESS AND PAYMENT INFORMATION DATA ABOUT YOUR USAGE OF OUR WEBSITE, SUCH AS YOUR IP ADDRESS, GEOGRAPHICAL INFORMATION, AND HOW LONG YOU ACCESSED OUR WEBSITE AND WHAT YOU VIEWED. DATA RELATED TO YOUR PERSONAL PROFILE, SUCH AS YOUR NAME, ADDRESS, PROFILE PICTURE, INTERESTS AND HOBBIES, OR EMPLOYMENT DETAILS. DATA THAT YOU PROVIDE US IN THE COURSE OF USING OUR SERVICES. DATA THAT YOU POST ON OUR WEBSITE, SUCH AS COMMENTS OR RESPONSES TO BLOGS. DATA THAT YOU SUBMIT TO US WHEN YOU MAKE AN INQUIRY REGARDING OUR WEBSITE OR OFFERINGS. DATA RELATED TO YOUR TRANSACTIONS WITH US, INCLUDING YOUR PURCHASE OF OUR GOODS OR SERVICES. THIS INFORMATION MAY INCLUDE CONTACT DETAILS AND PAYMENT INFORMATION. DATA THAT YOU PROVIDE TO US WHEN YOU SUBSCRIBE TO OUR EMAILS OR NEWSLETTERS, INCLUDING YOUR EMAIL ADDRESS AND CONTACT INFORMATION. DATA THAT YOU SUBMIT TO US VIA CORRESPONDENCE, SUCH AS WHEN YOU EMAIL US WITH QUESTIONS. ANY OTHER DATA IDENTIFIED IN THIS POLICY, FOR THE PURPOSE OF COMPLYING WITH OUR LEGAL OBLIGATIONS, OR TO PROTECT THE VITAL INTERESTS OF YOU OR ANY OTHER NATURAL PERSON. INTERNATIONAL DATA OUR WEBSITE IS HOSTED BY SERVERS LOCATED IN THE U.S. THEREFORE, IF YOU RESIDE IN THE EUROPEAN UNION, SOME OF YOUR DATA WILL BE TRANSFERRED INTERNATIONALLY TO THOSE SERVERS. TRANSFERS WILL BE PROTECTED BY APPROPRIATE SAFEGUARDS, NAMELY THE EU-US PRIVACY SHIELD. MORE INFORMATION ON THE PRIVACY SHIELD CAN BE FOUND AT: HTTPS://WWW.PRIVACYSHIELD.GOV/WELCOME. DATA RETENTION WE RETAIN PERSONAL DATA AS LONG AS IT IS NEEDED TO TO CONDUCT OUR LEGITIMATE BUSINESS PURPOSES OR TO COMPLY WITH OUR LEGAL OBLIGATIONS, OR UNTIL YOU ASK US TO DELETE YOUR DATA. FOR EXAMPLE, WE WILL RETAIN CERTAIN PERSONAL INFORMATION INDEFINITELY FOR THE PURPOSES OF MAINTAINING YOUR ACCOUNT, UNLESS AND UNTIL YOU DELETE YOUR ACCOUNT. DATA THAT WE GATHER FOR A SPECIFIC AND PARTICULAR PURPOSE, SUCH AS ASSISTING LAW ENFORCEMENT OR ANALYZING TRENDS, WILL NOT BE KEPT FOR LONGER THAN IS NECESSARY FOR THAT PARTICULAR PURPOSE. DATA THAT IS NO LONGER NEEDED BY US FOR ANY OF THE PURPOSES LISTED ABOVE WILL BE PERMANENTLY DELETED. YOU MAY REQUEST THAT WE DELETE YOUR DATA AT ANY TIME. HOWEVER, NOTE THAT WE CANNOT CONTROL THE RETENTION POLICIES OF THIRD PARTIES. IF YOU WISH TO HAVE ANY THIRD PARTIES, INCLUDING THOSE TO WHOM WE’VE TRANSMITTED YOUR DATA, DELETE THAT DATA, YOU WILL NEED TO CONTACT THOSE THIRD PARTIES DIRECTLY. YOU MAY REQUEST FROM US A LIST OF ALL THIRD PARTIES TO WHOM WE HAVE TRANSMITTED YOUR DATA. SECURITY OF YOUR INFORMATION WE TAKE ALL REASONABLE STEPS TO PROTECT YOUR PERSONAL DATA AND KEEP YOUR INFORMATION SECURE. WE USE RECOGNIZED ONLINE SECURE PAYMENT SYSTEMS AND IMPLEMENT GENERALLY ACCEPTED STANDARDS OF SECURITY TO PROTECT AGAINST PERSONAL DATA LOSS OR MISUSE. HOWEVER, NO SECURITY MEASURE IS FOOLPROOF, AND NO METHOD OF DATA TRANSMISSION CAN BE GUARANTEED AGAINST INTERCEPTION OR MISUSE. WE CANNOT GUARANTEE COMPLETE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US. BY CONSENT TO THIS PRIVACY POLICY, YOU ACKNOWLEDGE THAT YOUR PERSONAL DATA MAY BE AVAILABLE, VIA THE INTERNET, AROUND THE WORLD. WE CANNOT PREVENT THE USE OR MISUSE OF YOUR DATA BY OTHER PARTIES. WE WILL NOTIFY YOU OF PROMPTLY ANY KNOWN BREACH OF OUR SECURITY SYSTEMS OR YOUR DATA WHICH MIGHT EXPOSE YOU TO SERIOUS RISK. CHILDREN THIS WEBSITE IS NOT DESIGNED FOR USE BY CHILDREN UNDER AGE 16, AND WE DO NOT KNOWINGLY SOLICIT PERSONAL DATA FROM ANYONE UNDER AGE 16. IF YOU ARE UNDER AGE 16, DO NOT ACCESS OR USE OUR WEBSITE OR RELATED PRODUCTS OR SERVICES. IF YOU BECOME AWARE THAT WE HAVE COLLECTED DATA OF ANYONE UNDER THE AGE OF 16, PLEASE CONTACT US SO THAT WE MAY DELETE THAT DATA. YOUR RIGHTS YOU HAVE CERTAIN RIGHTS WITH RESPECT TO YOUR PERSONAL DATA, AS OUTLINED BELOW. NOTE THAT WE MAY CHARGE YOU A REASONABLE FEE FOR ACTIONS THAT YOU ASK US TO TAKE WITH RESPECT TO YOUR DATA. IN ADDITION, WE RESERVE THE RIGHT TO REQUEST THAT YOU PROVIDE US WITH EVIDENCE OF YOUR IDENTITY BEFORE WE TAKE ANY ACTION WITH RESPECT TO THE EXERCISE OF YOUR DATA RIGHTS. FURTHER, YOUR RIGHTS MAY BE RESTRICTED OR NULLIFIED TO THE EXTENT THEY CONFLICT WITH OUR COMPELLING

Due to the progressive nature of the floral business and design process which includes the pre-ordering of florals, hard goods and products; we are unable to offer refunds.